Refund policy

JudyP Apparel Return Policy

If for any reason you are not completely satisfied with your regular and sale price JudyP Apparel product purchase, you may request an exchange or or return the merchandise within 30 days after your order arrives as long as the merchandise is unworn, unwashed, unaltered, has all original tags attached and is returned in the original packaging. When you request a return, we will send you a return shipping label via the email you provide. We cannot accept Items sent back to us without first requesting a return. When we receive your return, we will inspect the garments to confirm that the conditions of our return policy were met.

Upon verification, a refund will be issued to your original form of payment for the value of the merchandise and any sales tax you may have incurred. We offer exchanges and store credit for items purchased through our Summer Clearance Sale.

You can always contact us for any exchange and return question at Paul@judypapparel.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards or vendor supplied items like Krazy Larry Pants, Bryan Anthony Jewelry, etc. These items are fulfilled by those vendors directly and their return policies govern their purchases. Exchanges and store credit only are available on JudyP Apparel Products contained in our Summer Clearance Sale Items.

Exchanges We will accept exchanges for size, color, style within our returns window. Please reach out to deb@judypapparel.com to exchange your items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mailroom@judypapparel.com

--------------------------------------

How to Initiate an Online Return or Exchange

To start a return or exchange, please create or access your JudyP Apparel account. This will allow you to manage your orders and initiate the return process seamlessly.

Click HERE to create your JudyP Apparel account

Steps to Create or Access Your Account

Visit the Account Page: Navigate to our Account Page.
Enter Your Email Address: Input the email address associated with your order.
Receive a One-Time Code: You'll receive a one-time code via email.
Access Your Account: Use the code to log in and access your account dashboard.

Locate Your Order

Once logged in:

Navigate to 'Orders': Click on the 'Orders' section in your account dashboard.
Select the Order: Find and select the order you wish to return or exchange.
Initiate Return: Click on the 'Return' option and follow the on-screen instructions.

If you encounter any issues or have questions, feel free to contact us: